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Ian Swain, Founder and Lead Consultant

About Us​

At OSW Digital we are committed to helping businesses of all sizes maximize the benefits of Salesforce, the leading customer relationship management (CRM) platform. With years of experience and expertise in the Salesforce ecosystem, we provide a range of services, including CRM repair, customization, training, and support, to help our clients get the most out of Salesforce.

Our team is made up of certified Salesforce experts who are passionate about helping our clients succeed. We take the time to understand our clients’ unique needs and goals, and we work closely with them to develop customized solutions that meet their specific requirements. We are committed to delivering high-quality, reliable services, and we go the extra mile to ensure that our clients are satisfied with the results.

In addition to our expertise and dedication, we are also proud to be a trusted partner of Salesforce. We are a certified Salesforce Consulting Partner, which means that we have demonstrated our knowledge, skills, and expertise in the Salesforce platform, and we are recognized by Salesforce as a reliable and trusted provider of Salesforce services.

We believe that Salesforce has the power to transform businesses, and we are committed to helping our clients harness that power to improve their operations, grow their revenues, and build stronger, more lasting relationships with their customers. Contact us today to learn more about how we can help your business succeed with Salesforce.

My Salesforce Journey

My journey into the Salesforce ecosystem began during my time working at an International Luxury Travel Company, where we were in the process of implementing Salesforce. After exhaustive months of discovery and design with a third-party implementation partner, the attempts to implement Salesforce failed causing business challenges and platform distrust.

These challenges ignited a fire in me to learn more about the platform to try and understand the root of our challenges, and also to determine the best path forward. I began my journey by diving into resources such as Trailhead, YouTube, and any other available materials, determined to figure out how to make the Salesforce implementation a success.

As I continued to learn, I began to truly understand the value that Salesforce could offer not just our organization, but any company looking to streamline their processes and improve their overall business efficiency. I was hooked. This realization led me to take on the Salesforce implementation for our company.

As I continued to work with Salesforce, my understanding of the platform deepened, and my skills in technology automation and cross-platform architecture continued to evolve. Over the next 14 years, I have dedicated myself to mastering the Salesforce ecosystem and helping organizations around the world leverage this powerful platform to achieve their business goals. This has scaled out to working on cross-platform architecture with other Salesforce platforms like MuleSoft, DemandWare, and Custom Apps interacting with Salesforce.

My passion for technology and the value I have seen Salesforce bring to organizations has driven me to help support other businesses in automation their worlds for their Team Members and Clients. If you’re looking for a skilled Technology and Salesforce professionals who can help you take your organization to the next level, our Team is here to help.

Let’s work together to build something great!

Our Purpose

What does OSW mean

Our Seven Worlds, inspired by our seven continents, each continent is teaming with life and diversity. These seven worlds offer unique perspectives, ideas, and knowledge. The diversity throughout each sparks innovation and understanding.

What is Our Purpose

To protect, advocate, and fight for our wildlife and wilderness through technology and business transformation.

How we will do It

OSW Digital generates revenue that directly contributes towards wildlife conservation projects throughout the world.

OSW Digital is also developing technology through the Salesforce platform that caters towards conservation and wildlife protection.

Alongside our core services, OSW Digital creates content featuring impactful and responsible conservation initiatives that align with our Purpose. All sales from OSW Digital contribute directly to featured initiatives.

Join and evolve with us as we work towards a better world.